Benefits Specialist- People Services (Hybrid)

Shape the future of employee well-being—join a leading pharmaceutical team as a Benefits Specialist and make an impact where it matters most.

R&D Partners is seeking a Benefits Specialist to join a dynamic team in the pharmaceutical industry. This role focuses on the execution and administration of benefits and retirement programs, ensuring efficiency and positive customer experience. The position requires strong analytical skills, attention to detail, and the ability to work in a fast-paced, multicultural environment.

Please note that to be considered for this role you must have the right to work in this location.

Responsibilities:

• Oversee end-to-end operations of benefits programs for assigned markets.
• Act as an escalation point for Tier 2 benefits inquiries and resolve issues effectively.
• Document processes, update training materials, and streamline workflows.
• Implement new benefits and process changes into operational systems.
• Administer day-to-day activities related to benefit plan eligibility, enrollments, terminations, and claims.
• Liaise with system providers, brokers, and vendors to ensure smooth operations.
• Manage invoicing, payment processes, and vendor relationships within the defined framework.
• Coordinate enrollment windows and maintain annual activity calendars.
• Research and resolve issues related to benefit programs and procedures.
• Ensure compliance and governance of total rewards plans and programs.
• Collaborate with cross-functional teams to develop and deliver enterprise-wide solutions.
• Identify opportunities for process improvements and implement recommendations.
• Perform testing activities for benefits administration systems and provide training to team members.
• Complete annual benefit surveys and assist with wellness program administration.

Key Skills and Requirements:

• Bachelor’s degree or equivalent experience.
• Extensive experience in Benefits Administration.
• Strong analytical abilities and attention to detail.
• Knowledge of HR policies, processes, and regional employment laws.
• Proficiency in Excel (vlookups, pivot tables) and Microsoft Office applications.
• Ability to manage multiple tasks in a fast-paced, changing environment.
• Experience working in a multicultural, multi-country work environment.
• Strong communication skills to present complex information clearly.
• Continuous improvement mindset.

Preferred Qualifications:

• Operational experience in other HR processes (e.g., talent acquisition, payroll).
• Experience in HR Shared Services delivery models.
• Familiarity with Workday, ServiceNow, Darwin, Morneau Shepell’s Ariel, or similar systems.
• Coaching experience to build team capabilities.
• Proficiency in English; additional European language skills are a plus.

For more information, please contact Mandi Cakwe.

If you are interested in applying to this exciting opportunity, then please click ‘Apply’ or to speak to one of our specialists visit the ‘Contact Us’ page.

R&D Partners is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. R&D Partners is acting as an Employment Agency in relation to this vacancy.

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