IT Application Support Engineer

About the Role

Join a leading pharmaceutical manufacturer and take ownership of critical GxP-regulated applications that enable life-saving science. As an IT Application Support Engineer, you will manage the full lifecycle of laboratory and enterprise systems, ensuring compliance, reliability, and continuous improvement. This is not a desktop support role-it’s a specialized position focused on pharma applications such as LIMS, ERP, TrackWise, and other validated systems.

Key Responsibilities

• Application Ownership & Lifecycle Management
• Administer, configure, and maintain pharmaceutical applications (LIMS, ERP, CRM, TrackWise).
• Implement patches, upgrades, and enhancements in collaboration with vendors and internal teams.
• Compliance & Validation
• Develop and execute validation protocols (IQ/OQ/PQ) for GxP systems.
• Ensure adherence to FDA, GMP, and SOX requirements.
• Prepare for audits and manage CAPAs.
• Performance & Optimization
• Monitor application performance and implement improvements.
• Analyze usage trends and recommend enhancements.
• Project Delivery
• Lead application-related projects (implementations, migrations).
• Gather requirements, coordinate vendors, and manage timelines.
• User Support & Training
• Provide Tier 2/3 support for application issues (not desktop).
• Create SOPs, user guides, and deliver training sessions.
• Data Integrity & Security
• Maintain audit trails, backups, and disaster recovery plans.
• Implement security protocols for sensitive data.

Required Skills & Experience

• Education: Degree in Computer Science, IT, or related field.
• Experience:
• 3+ years in application support within a pharmaceutical or GxP environment.
• Hands-on experience with LIMS, ERP, TrackWise, or similar regulated systems.
• Technical Skills:
• SQL, database management, scripting (PowerShell, Python preferred).
• Familiarity with application servers, middleware, and integration tools.
• Compliance Knowledge:
• Strong understanding of GMP, FDA, and validation processes.
• Soft Skills:
• Excellent communication, vendor management, and problem-solving abilities.
• Preferred Certifications: ITIL, CSV, or pharma-specific compliance certifications.

Why Join?

• Work on mission-critical pharma systems that impact global healthcare.
• Be part of a collaborative team driving digital transformation in life sciences.
• Enjoy a competitive benefits package and career development opportunities.

For more information, please contact Billy O’Brien.

If you are interested in applying to this exciting opportunity, then please click ‘Apply’ or to speak to one of our specialists visit the ‘Contact Us’ page.

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